Better Connections

It’s no secret that the cost of acquiring a new customer is significantly higher than the cost of retaining an existing one. Businesses must fight ...

The month of April introduced new procedural requirements for private sector employee benefit plans. On April 1, 2018, the final rule amending the ...

A negative first impression can sour a customer relationship. Contact center agents intuitively know that providing excellent customer service ...

A mobile game can become a chart-topper anytime, anywhere. When a game becomes a global phenomenon, like Angry Birds or Clash of Clans, millions of ...

Are you on a first-time hunt for a language services provider? Or, maybe you're dissatisfied with your current language services vendor and you're ...

This is the age of insights, of turning numbers into data and data into value. We track and analyze to improve and refine – making operations more ...

Claims management looks very different than it did 20 years ago, and the industry will continue to change dramatically over the next decade. That's ...

The U.S. Census Bureau tells us that about 61.8 million people in the United States do not speak English at home. That’s one in five people.