Better Connections

Your Contact Center is driving toward efficiencies, better experiences, and empowered customers. Do you know how your language access capabilities ...

A negative first impression can sour a customer relationship. Contact center agents intuitively know that providing excellent customer service ...

Contact centers are the frontline of the customer’s experience, so it’s no wonder why contact centers are implementing customer-centric models and ...

In his March 2016 article, Baker Johnson shares 3 tips for Outstanding Omnichannel Service while moving to a more customer-centric model: Do Your ...

When your business relies on a call center to generate sales and support customers, you need as much information about your incoming and outgoing ...